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SHIPPING – Dzerve Jewellery

I am on holiday from 16.06 - 12.07! You still can place your orders but I will send them out after 12.07 (July). Thank you for understanding and supporting my work! ♥ Ieva Dzerve

SHIPPING

Dzerve Jewellery - based in sunny island Mallorca.

 

 

Many of Dzerve pieces are made to order. Your order will take up to 4-7 days to make and process. You are welcome to email us at Contact section page if you have any questions. 

Packages are delivered Monday–Friday only. Dzerve is not responsible for shipping delays once a package has left our care.

Please note, for international shipments, import taxes and fees may occur. These fees are the responsibility of the purchaser.

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PACKAGING 

Dzerve jewellery is packaged in a sustainable materials - paper, cardboard, cotton and linen. All jewellery is nicely packed in little boxes.

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DOMESTIC ORDERS (Spain)

All domestic orders are shipped via Spanish Correos registered Post. This postage method requires a signature on delivery.

Shipping time takes - 3 - 10 working days.

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INTERNATIONAL ORDERS (Europe)

Europe standard  - Spanish Correos standard post.

Shipping time takes - 5-20 working days.

Europe Union upgrade - UPS method is trackable, for this method you need to provide besides address: contact nr. 

Shipping time takes - 5-10 working days.

(* UPS method available just in Europe Union countries).

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USA and Canada standard - all orders are shipped via Spanish Correos registered Post. International standard postage is not fully trackable. You will receive a notification that your order has been shipped and delivered.

Shipping time takes from 2 - 6 weeks.

Australia standard -  all orders are shipped via Spanish Correos registered Post. International standard postage is not fully trackable. You will receive a notification that your order has been shipped and delivered.

Shipping time takes from 3 - 7 weeks.

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 USA,Canada, Australia upgrade - UPS shipping method is fully trackable. For this shipping method customer needs to provide:

Contact nr. for Customs declaration forms.

Shipping time takes from 5 - 14 working days.

Please be aware that shipping to some states can cost 69 euros.

Dzerve will double check your address and will let you know if your state is in different shipping category.

 

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DUTIES & TAXES

Dzerve parcels are shipped in accordance with Spanish postal rules. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import. Dzerve is not liable for international customs or service tax charges.

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RESHIPPING

Please ensure you have provided the correct address details. If your order is returned to Dzerve by Spanish Correos/UPS/TNT due to incorrect or insufficient delivery details or package is not claimed by customer in time, you will be charged for reshipping the order. 

RETURNS AND EXCHANGES

If you would like to make a return, just contact Dzerve within 14 days of receiving your package. Then, you must just ship your package back to Dzerve at your expense with tracked/signed mail, making sure to inform me in the process that you have done this. If not The value of the item will not be refunded.
The value of the item will not be refunded if registration/signed mail is not used and the item is lost.

All jewellery must be returned unworn and in their original
condition and packaging. Dzerve Jewellery has the right to deny a return if the jewellery returned does not meet our return policy requirements. Customer are responsible for return shipping costs as well as items lost or damaged.

Dzerve will NOT OFFER REFUND for these following reasons:

• The address provided by you was not correct.
• The package is unclaimed once attempted to be delivered.
• For any personalised, stamped, engraved or Custom orders.
• Customer didn't read all the information that was given before purchase and is not happy with the size,looks or delivery times. (All information is given in description).
• Package is send back, because Customer didn't claim - didn't pay Customs taxes.